The West Hotel & Spa

–Excellent location – show map
+74 photos
Scored 9.1
Rated wonderful

Staff

9.7

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Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Comfortable Accommodations: The West Hotel & Spa in Hanoi offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a work desk, mini-bar, and free WiFi, ensuring a pleasant stay. Exceptional Facilities: Guests can enjoy spa facilities, a terrace, and a restaurant. The hotel provides a 24-hour front desk, concierge service, and a tour desk, catering to all needs. Dining Experience: The family-friendly restaurant offers American, buffet, vegetarian, vegan, and Asian breakfasts. Dining options include local specialties, warm dishes, juice, pancakes, cheese, and fruits. Prime Location: Located 15 mi from Noi Bai International Airport, the hotel is near attractions such as Thang Long Water Puppet Theater (4-minute walk), Hanoi Old City Gate (1969 feet), and Hoan Kiem Lake (6-minute walk). Highly rated for its staff and central location.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Spa
  • Non-smoking rooms
  • 24-hour front desk
  • Restaurant
  • Terrace
  • Room service

Property highlights

Located in the heart of Hanoi, this hotel has an excellent location score of 9.7

Breakfast Info

Vegetarian, Vegan, Asian, American, Buffet

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
1 queen bed
1 twin bed
and
1 queen bed
1 queen bed
1 queen bed
2 twin beds
2 queen beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

Rose
United States United States
“The location was excellent, right in the center of old town! The staff were also quite friendly!”
Sarah
Australia Australia
“Great location easy walk around town , room comfortable and clean . The staff were very friendly and helpful , they even made us some sandwiches to take away for breakfast thank you 😊”
Conan
United States United States
“Location, room, and especially the staff. Specifically, Leo at the front desk went above and beyond for us...even when my wife became ill. Thank you, Leo and all staff for a wonderful stay.”
Cheryl
Philippines Philippines
“Everything you need and dine are located by walking distance!”
Brenda
United States United States
“Comfortable rooms, great breakfast, helpful staff, great location”
Ashvin
Mauritius Mauritius
“The West Hotel & Spa is a fantastic choice for travelers looking for a comfortable and welcoming stay in Hanoi. The rooms are clean, offering a peaceful retreat after a day of exploring the bustling city. What truly sets The West Hotel & Spa...”
Maree
Australia Australia
“The staff at the hotel went out of their way to make us welcome. The room was clean and had everything we needed, including a balcony overlooking the street at the front. The double-glazed windows ensured our room was extremely quiet. The bed was...”
Patty
France France
“The hotel is in a perfect location. The staffs are all very nice, warm and helpful. Leo paid extra effort to help for resolving an issue we had with the hotel dry cleaning service. Very patient, calm, and considerate. He also rode his scooter to...”
Kathleen
United States United States
“Great breakfast and caring staff! Loved our stay here.”
Renato
Philippines Philippines
“The location is excellent and the staff were all friendly and helpful.”

Hotel area info

Restaurants

1 Restaurant On Site
Restaurant #1
  • Open for
    Breakfast
  • Ambience
    Family-friendly • Traditional • Modern • Romantic

House rules

The West Hotel & Spa takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The West Hotel & Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.