Lotusama Central Hanoi Hotel

–Excellent location - show map
+52 photos
Scored 9.4
Rated superb

Staff

9.9

Property highlights

About this property

Prime City Centre Location: Lotusama Central Hanoi Hotel in Hoàn Kiếm offers a 4-star experience in the city centre. Guests enjoy easy access to key attractions such as Hanoi Old City Gate (8-minute walk), Hoan Kiem Lake (12-minute walk), and the Imperial Citadel of Thang Long (2 km). Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms with bidets, and city views. Additional amenities include balconies, terraces, work desks, and free WiFi. Family rooms and full-day security ensure a comfortable stay. Dining Options: The hotel serves American, buffet, and Asian breakfasts with local specialities, warm dishes, juice, cheese, and fruits. Dining options include room service and a tour desk for exploring the city. Convenient Facilities: Guests benefit from a terrace, paid airport shuttle service (23 km from Noi Bai International Airport), lift, 24-hour front desk, concierge, housekeeping, bicycle parking, and luggage storage.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Room service
  • Lift
  • Laundry
  • Air conditioning

Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.7

Breakfast info

Asian, American, Buffet, Breakfast to go

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 double bed
1 double bed
2 single beds
or
1 large double bed
Bedroom
1 large double bed
Living room
1 sofa bed
1 single bed
and
1 double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

Radena
United Kingdom United Kingdom
“Perfect location, we were upgraded to a better room, Chloe was so welcoming and helpful. The room was nice and clean.”
Ishita
India India
“Our stay at Lotusama was absolutely fantastic! The rooms were spotless, beautifully designed, and incredibly comfortable. The staff were exceptionally courteous and friendly throughout our stay. A special thanks to the wonderful manager, Chloe,...”
Rupert
New Zealand New Zealand
“Beds are clean and comfortable. Chloe was very helpful and gave good recommendations.”
Andrew
Australia Australia
“Great location, the staff (chloe, Kenny, happy, huy ) were always friendly and helped with any request. The rooms were very clean.”
Lucas
Australia Australia
“Great stay overall. Chloe was extremely helpful with helping organise a couple of tours last minute and providing support over WhatsApp as well. A big thank you!”
Jakub
Slovakia Slovakia
“Excelent service, Nice room, Tasty breakfast . I do recommend:)”
Onrumpa
Thailand Thailand
“The hotel is in a very convenient location, clean, comforatable bed, cozy and stylish . We also get upgrade to a family room.— we could easily get everywhere by Grab or even just walking. Chloe, our receptionist, was absolutely amazing! 💕 I...”
Conrad
United Kingdom United Kingdom
“Chloe and the rest of the staff were very friendly. Helped us settle in easily and gave great advice about the city.”
Fong
Malaysia Malaysia
“We were served with snack and welcome drinks upon arrival. The hotel feels cozy and the staffs especially Chloe welcome us warmly. The location is right at the center of Old Quarter making it jus t a walking distance to food and landmarks....”
Anne
Denmark Denmark
“The staff was excellent, so friendly and sweet. Fantastic service and help with everything. Location super. Food very super and so many options. A amazing experience🙏❤️”

Hotel surroundings

Facilities of Lotusama Central Hanoi Hotel

Great facilities! Review score, 9.3

Most popular facilities

  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Room service
  • Lift
  • Laundry
  • Air conditioning

House rules

Lotusama Central Hanoi Hotel takes special requests - add in the next step!
Check-in
From 14:00 to 18:00
Check-out
From 10:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

This property will not accommodate hen, stag or similar parties.