Hotel Umenoyu

–Good location – show map
+51 photos
Scored 8.3
Rated very good

Staff

8.9

About this property

Comfortable Accommodations: Hotel Umenoyu in Matsumoto offers family rooms with private bathrooms, air-conditioning, and mountain or city views. Each room includes a bath, bidet, refrigerator, TV, and free toiletries. Relaxing Facilities: Guests can enjoy a hot spring bath and free WiFi. Additional amenities include a lounge, public bath, elevator, housekeeping service, luggage storage, and free parking. Convenient Location: Located 9.9 mi from Matsumoto Airport, the ryokan is 3.7 mi from Matsumoto Station and 2.5 mi from Matsumoto Castle. Nearby attractions include The Japan Ukiyo-e Museum (5 mi) and Suwa-Lake (24 mi). Guest Satisfaction: Highly rated for room cleanliness, Hotel Umenoyu ensures a pleasant stay for all visitors.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Non-smoking rooms
  • Free parking
  • Free Wifi
  • Family rooms

Property highlights

  • FREE parking!

  • Public Bath, ​Hot spring bath

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
4 futon beds
4 futon beds
2 twin beds
5 futon beds
4 futon beds
4 futon beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Carrie
United States United States
“The staff were helpful and charming. The room was beautiful.”
Charles
Japan Japan
“The staff was excellent. They took care of everything for us.”
Miran
Slovenia Slovenia
“Nice / clean / very friendly and helpful staff / onsen”
Yi
China China
“Short walk from the bus stop. Using onsen almost anytime of the stay is a highlight and really enjoyed free barley tea. Facilities are well maintained. Plenty of places to explore and eat within walking distance.”
Simone
France France
“Very nice Royakan, they had an onsen with free access and they provide you a yukata. It was very pleasant to spend the night there .”
Bronwen
Australia Australia
“The staff bent over forwards to help us and understand our few words of Japanese, very welcoming. Comfy tatami room, nice onsen, little village on edge of Matsumoto town with some evening food options but no breakfast options. But that was okay...”
Rafa
Spain Spain
“The personal was beyond amazing. They were extremely friendly and helpful since we arrived and cattered to all our needs. They were true professionals and showed that they care for their ryokan and its guests. Moreover, the ryokan was in...”
Matthieu
Belgium Belgium
“Le personnel, très aimable et serviable (comme toujours au Japon), la grande chambre de style japonais et le onsen. Le calme de la nuit.”
Tobias
Germany Germany
“Super nette Bedienung. Mit viel Motivation und sehr hilfsbereit. Onsen ist sehr ordentlich. Für mich war es die erste Erfahrung. Und die Rezeption hat uns offen geholfen bei Fragen ohne Vorurteile. Englisch Kenntnisse waren nicht vorhanden, das...”
Christian
France France
“Le onsen était parfait son ambiance était apaisante ! Le personnel était super gentil malgré notre différence de langue ! Merci”

Area info

House rules

Hotel Umenoyu takes special requests – add in the next step!
Check-in
From 3:00 PM to 7:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUCCash
Smoking
Smoking is not allowed.

The fine print

Must-know information for guests at this property

Different meal rates apply for children under 5 years or age. Please indicate the number of children and the age of each child staying in the room in the Special Request box at the time of booking. Please contact the hotel directly for detail.

Please inform Hotel Umenoyu of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Guests must check in by 19:00:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.