BYPILLOW The Citadel

–Excellent location - show map
+27 photos
Scored 8.4
Rated very good

Excellent location!

9.6

Property highlights

You might be eligible for a Genius discount at BYPILLOW The Citadel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Situated in Madrid, 200 metres from Mercado San Miguel, BYPILLOW The Citadel features air-conditioned rooms with free WiFi and a tour desk. The property is located 350 metres from Plaza Mayor, 600 meters from Puerta del Sol and 350 metres from Royal Palace of Madrid. The property is 700 metres from Gran Via and 5 km from Casa de Campo. At the guest house, rooms are equipped with a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. Puerta de Toledo is 1.5 km from BYPILLOW The Citadel, while Temple of Debod is 1.5 km from the property. The nearest airport is Adolfo Suarez Madrid-Barajas, 24 km from the accommodation, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • Lift
  • Heating
  • Daily housekeeping
  • Air conditioning
BYPILLOW
Hotel chain/brand

  • Situated in the real heart of Madrid, this property has an excellent location score of 9.6

  • Want a great night's sleep? This property was highly rated for its very comfy beds.

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 double bed
1 double bed
2 single beds
and
1 sofa bed
or
1 double bed
and
1 sofa bed
1 double bed
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Duarte
Portugal Portugal
“location very good and size of the room! Staff very polite Acess with code ver comfortable and useful”
Marija
North Macedonia North Macedonia
“The location is excellent! Late check in is also feasible. They changed the sheets and towels everyday. It is a lively neighborhood and there a lots of restaurants and cafes just around the corner.”
Michael
United Kingdom United Kingdom
“Perfect location, very simple with no real facilities but good room, shower, coffee/tea making facilities and straightforward checkin with great helpful friendly staff.”
Tamara
Latvia Latvia
“Location, very centric. 2 min to plaza mayor, mercado san miguel.”
Aleksandre
Georgia Georgia
“Good location, everything is close, perfect stuff, lady during the check in was super positive and nice, he looked very tired but still smiling 🤗 second receptionist opened our room by mistake probbably, she looked realy shy, its okey happens...”
Atiqah
Malaysia Malaysia
“- close to the metro station - the staff at the reception was good - spacious room (big enough for 2 adults) - a lot of cafes/eateries around the area”
Judith
United Kingdom United Kingdom
“We were upgraded to a bigger room which was great. There was a fridge, tea/coffee/biscuits and a huge Smart TV. The location couldn’t have been better, with all the main attractions very close by. Staff were brilliant. This is the 2nd ByPillow...”
Indriani
Indonesia Indonesia
“The location : it is very near by to the Mercado San Miguel, love it, easy to reach in also, close by the Metro OPERA, and if you look for the taxi also it is very easy. The cleanliness are superb. The staff also are very friendly and nice and...”
Jing
United Kingdom United Kingdom
“Brilliant location to all attractions. When Aircon is off, it’s very quiet.”
Lay
Netherlands Netherlands
“The room was very spacious and well-kept. The basic amenities (fridge, desk, chair, closer) were there. Checking in was really easy and the reception was friendly. The location is perfect; it is right next to some nice places, restaurants and big...”

Managed by BYPILLOW The Citadel

Company review score: 9.1Based on 65,139 reviews from 30 properties
30 managed properties

Company information

Young, multi-language and very friendly staff willing to help with anything our guest may need.

Property information

Unique location as Puerta del Sol is 501m from BYPILLOW The Citadel, Fnac is 501m away and just 201m from Plaza Mayor. The property also offers bike rental, car rental and WIFi.

Neighbourhood information

It is one of the most tourist áreas of downtown Madrid, ranging from The Puerta del Sol to the Royal Palace, where the most important monuments and places of Madrid are concentrated: Plaza Mayor, Plaza Isabel II, Plaza Oriente, Catedral de la Almuedena,...

Languages spoken

English,Spanish

Property surroundings

House rules

BYPILLOW The Citadel takes special requests - add in the next step!
Check-in
From 14:00 to 22:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

If you expect to arrive outside reception opening hours, please inform The Citadel by Pillow in advance.

Please note that this property is not adapted for guests using a wheel chair.

When booking more than 2 rooms, different policies and additional supplements may apply.

Late check-out until 12:30 is available for EUR 10 per room. This service is subject to availability.

Please note that the schedule for reception is from 14:00hrs to 22hrs.

Please keep in mind that the reservation must be paid through the Redsys payment gateway.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform BYPILLOW The Citadel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.