Name: Hotel Phoenix
Address: Untere Wiestistrasse 11, 3920 Zermatt, Switzerland, Untere Wiestistrasse 11, Canton of Valais, 3920, Switzerland
Rating: 8.9

Hotel Phoenix

–Great location - show map

+52 photos

About this property

Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cosy, homely, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Zermatt, this hotel has an excellent location score of 8.7

Breakfast info

Continental, Vegetarian, Gluten-free, Buffet

Availability

Select dates to see this property's availability and prices

Room type	Number of guests
Standard Double Room 2 single beds
Superior Double Room 2 single beds
Deluxe Double Room 2 single beds
Deluxe Double Room with Matterhorn View 2 single beds
Standard Double Room with Matterhorn View from the Balcony 2 single beds
Triple Room 3 single beds

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free WiFi

Guests who stayed here loved

Vasylyna

Ukraine

“Location, good breakfast with excellent selection of cheeses”

Joanne

Australia

“We had a view of the Matterhorn from our balcony. It was unfortunate that our stay coincided with a freak storm which deposited more snow at the time of year than normal. We lost power for a time and with the amount of snow around what otherwise...”

Robin

United Kingdom

“Wonderful, helpful staff, super clean room and a great breakfast. The fact that the hotel after check out, enabled me to ski in the day and provided a shower and changing facilities before late afternoon travel, was brilliant and really appreciated.”

David

United Kingdom

“It had a welcoming feel. Well located for ski facilities and town.”

Sveinn

Iceland

“The hotel is relatively new. Common facilities are clean and staff was friendly. Breakfast was good. Ski boots rack is heated and you can enter the elevator straight from the ski room. The rooms are quiet and clean.”

Mario

Costa Rica

“Just stayed 2 nights in Phoenix hotel. The location is pretty good , just a 7 min walk from Zermatt station. The breakfast is very complete and they even offered me a GF bread as I am allergic but overall I will highlight the great and friendly...”

Yuki

Denmark

“We liked the nice balcony and the large bathroom.”

Tom

Belgium

“Nice and modern hotel outside the center of the town, so very quiet. The room is nicely decorated en very clean. The staff is very friendly and helpful. Good breakfast with a great variety of products.”

Fiona

Australia

“The room was very comfortable and modern, however maybe a little bit small for a week long stay. The breakfast buffet was sensational - so much variety. We also very much appreciated the English tv channels, it was great to watch a movie in...”

Adam

Switzerland

“Fantastic breakfast, nice variety, good coffee. Nice bar and bartender and lounge space for an after dinner drink and chat or game of cards.”

Hotel surroundings

House rules

Hotel Phoenix takes special requests - add in the next step!

Check-in

From 15:00 to 19:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 08:00 to 10:30

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children older than 10 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may be applicable.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Phoenix in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.