Five-Star Hotels in Chetumal

size, comfortable, nice location to port

Service and facilities are outstanding

Kokoro Mio is simply amazing! The hotel overall and the treehouses are incredibly beautiful, the staff is super friendly and helpful, and there is a good atmosphere and plenty of activities to fully relax. I would 100% recommend going here!

-The gardens, rooms, and docks were beautiful -Staff went out of their way to make our trip special -Rooms had everything you need (nice toiletries, robes, beach towels, etc) -Easy to get to/from town by taxi ($70/trip)

Loved the setting, location and staff just amazing all around

amazing views from all rooms of the lake, especially of the sunrises which at Bacalar are spectacular. great staff and amazing food / drink at the restaurant.

Beautiful hotel! More than initially expected. Friendly staff. Spacious rooms. Care taken for design and architecture. Relaxing atmosphere with daily yoga, library and free bicycles. Location is quiet spot close to center square. Breakfast is also great! Sincerely recommend staying here when in bacalar!

Very friendly and helpful staff The cats and dogs The garden with pool

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Great hotel in Bacalar, close to the centre and an swimming point at the lagoon. Great big breakfast and friendly staff. Bonus for the diving point down to the pool.