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Well located to do safari in Ngorongoro and Serengeti Delicious food with vegetables directly from their garden Highly recommended!

Great hotel, in a fantastic location with amazing staff.

The staff were very accommodating with all of wishes. Customized food for children, packed lunches and extra food by the pool. It’s in the most beautiful location, and very close to the park.

The pool area was amazing with the view. Room and bathroom are great. Manager helped me a lot with my next destination and everything else. Staff are very friendly and helpfull

From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

Absolutely perfect position and the staff were amazing!

The welcoming was amazing: The staff were waiting for us with fresh mango juice and hot towels. The lodge is surrounded by a farm where you can walk freely and identify various tropical crops. The place is silent as it is out if town.